Sweet Memories Sympathy Planter™

Thrilled with our special request pieces! Michael and his team are awesome.

Very nice and friendly over the phone. I couldn't decide on an arrangement, so I let the professionals decide. Was excited to see the flowers that would be delivered to my mom's workplace. Unfortunately, I was rather embarrassed by the arrangement. It did not look like a professional had put them together. In fact, it looked like some nice flowers just stuck in a vase. I didn't say anything, but when my mother told me later that she wasn't very impressed with the arrangement, I had to agree with her. Very disappointing.Update: The owner Michael McKenna called me, to not only apologize, but to also to see how he could make it up - right down to offering to refund my money (which I declined). I appreciate the time, attention and offer to make it right and will take him up on it the next time I need an arrangement for a special occasion. I'm upgrading my my review, not for the arrangement, but for their service to make sure their customers are happy and satisfied.Latest Update: I took Michael McKenna's offer up for Mother's Day and boy did he deliver! Absolutely gorgeous arrangement and he threw in a box of truffles. Prior to picking them up, we had agreed on a very discounted price. When I got there he told me just to take them. SO generous, but I couldn't - talk about wanting to satisfy his customers and stand behind his guarantee! BTW - he was so bother by the first delivery to my mother, he thought about how it could have possibly happened - plausible reason and what probably happened - flowers were put in vase with ticket, awaiting designer to arrange. Delivery person grabbed them before arrangement was made.

I am using Mckenna's for my wedding flowers and even though they are on the expensive side the employees are very friendly and the quality of the flowers is wonderful.